If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days. However you will be responsible for the cost of returning the goods to us. If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) working days.

Please note that this does not affect your statutory rights. Some goods are non-returnable for hygiene reasons. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product. We would recommend that you return your items via tracked post. To return an item(s) firstly write a covering letter with your order reference number and return it with your invoice and goods to: We do our best to ensure all of our customers enjoy a happy shopping experience with however occasionally you may need to return an item. All the stories feature much-loved characters and humorous illustrations, as well as tips for reading together and fun activities. 8 stories provide phonics-based reading practice, while your child's wider reading experience. These 16 stories have been carefully levelled to support you and your child as they develop early reading skills. Once you have enjoyed the stories in this collection, read on with the stage 3 collection. All and humorous illustrations, as well as tips for reading together and fun activities.

Biff chip and kipper books